kincherish foods

Frequently Asked Questions

Find quick answers to common questions about our products, ordering, delivery, and wholesale options

What makes Ken-Cherish peanut burger different from others?

Ken-Cherish peanut burger is NAFDAC approved, made with carefully selected peanuts that are deliciously soft yet crunchy – never hard enough to break teeth. We guarantee no stones or bad seeds. Our consistent quality since 2018 has made us the trusted choice for 120+ markets across Nigeria.

Are all Ken-Cherish products NAFDAC approved?

Yes! All our products are fully approved and certified by the National Agency for Food and Drug Administration and Control (NAFDAC).

What sizes/packs do you offer?

We offer multiple options:

Bottles: 500g, 350g, 220g, 100g pouch
Laminated Sachets: 50g packs
Transparent Sachets: 25g packs
Jumbo Packs: 3kg unbranded bulk packs

How long do Ken-Cherish products stay fresh?

When stored in a cool, dry place in airtight containers, our products stay fresh for several weeks. Each package includes manufacturing and expiry dates.

Do your products contain preservatives?

We use only NAFDAC-approved food-grade ingredients.

What are the ingredients?

Our peanut burger contains: Peanuts, wheat flour, sugar, salt, vegetable oil, and approved food-grade coating.

How do I place an order?

You can order in three ways:

Online through our website (add to cart and checkout)
WhatsApp: +234 817 058 5464
Call us: +234 817 058 5464

What payment methods do you accept?

We accept:

Bank transfer
Paystack online payments (card/bank)
Wholesale customers can discuss payment terms with our sales team

Can I order just one bottle or pack?

Our minimum website order starts at 3 units for most products to maintain quality delivery standards. Check each product page for specific pack options.

Is my payment secure?

Absolutely! We use Paystack, a secure payment gateway trusted across Nigeria. We never store your card details.

Do I get a receipt/invoice?

Yes, you'll receive a payment receipt via email after every order. Wholesale customers also receive proper documentation for business records.

What areas do you deliver to?

We deliver across Nigeria! Lagos deliveries arrive in 0-48 hours. Outside Lagos, delivery takes 1-7 days depending on location.

How much does delivery cost?

Bulk orders (12+ units): FREE assisted delivery in Lagos

Standard orders: Check the flat rate delivery fee on the checkout page
Outside Lagos: Rates vary by location

How do I track my order?

You'll receive a tracking number via SMS/email once your order ships. You can also WhatsApp us for real-time updates.

What if I'm not home during delivery?

Our delivery team will call you 30 minutes before arrival. If you're unavailable, we can reschedule or deliver to an alternative address in Lagos.

How do I become a distributor or reseller?

We have two programs:

Distributors: Handle larger volumes (48+ units) with best wholesale pricing and dedicated support
Resellers: Start smaller (12+ units) with flexible ordering

Click "Become a Partner" or contact our sales team for details.

What are the minimum order quantities for wholesale?

Reseller Program: 12+ units

Distributor Program: 48+ units
Special wholesale rates: 100+ units

Do you provide marketing support for distributors?

Yes! Distributors receive marketing materials, product displays, and business support.

Can I get product samples before ordering bulk?

Yes, we can arrange sample packs for serious wholesale inquiries. Contact our sales team.

What is your return policy?

We do not accept returns, but we are open to replacing products if there is damage during delivery.

What if my order arrives damaged?

How long do refunds take?

Refunds are processed within 3-5 business days after we receive and inspect the returned product.

What does NAFDAC approval mean?

NAFDAC (National Agency for Food and Drug Administration and Control) approval means our products have passed rigorous safety, quality, and hygiene standards set by Nigeria's food regulatory authority.

Are Ken-Cherish snacks safe for children?

Yes! Our products are NAFDAC-approved and safe for all ages. However, please supervise young children while eating to prevent choking.

Do you have allergen information?

Our products contain peanuts and wheat. They may also contain traces of other nuts. If you have severe allergies, please contact us for detailed ingredient information.

DELICIOUS. SOFT. CRUNCHY

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