Kencherish foods
Returns & Refund Policy
Your satisfaction is our priority. Learn about our hassle-free returns and refund process
Our Quality Guarantee
At Ken-Cherish, we are committed to delivering safe, NAFDAC-approved peanut snacks that meet high quality standards. If anything is not right with your order, we will work with you to resolve it quickly.
What Can Be Returned
Items can be returned if they are damaged, defective, wrongly delivered, tampered with during delivery, or do not meet expected quality. For non-damaged items, the product must be unopened and in its original packaging.
Returns will not be accepted if the product has been opened or consumed (unless defective), if too much time has passed after delivery, or if the issue is due to poor storage after delivery. Special or bulk orders may require separate review.
Return Window
You can request a return within a few days of delivery. For damaged or defective items, please report within 24 hours for quick resolution.
Return Process
To start a return, contact us via phone, WhatsApp, or email with your order details, reason, and clear photos if needed. Once reviewed, we will guide you on the next step.
For Lagos orders, we may arrange pickup, especially for damaged items. For other locations, return shipping may apply for non-damaged items. After we receive the item, it will be checked, and your refund or replacement will be processed.
Refund Options
Refunds can be made through bank transfer, store credit, or product replacement. Processing time depends on the method chosen, but we aim to complete it as quickly as possible after approval.
What Gets Refunded
For damaged or incorrect items, both the product cost and delivery fee may be refunded. For other approved returns, only the product cost may be refunded. Returns that do not meet the conditions will not be eligible for a refund.
Damaged or Wrong Items
If you receive a damaged or incorrect order, contact us immediately and send clear photos. We will arrange pickup where possible and provide a replacement or refund without delay.
Bulk Orders
Returns for bulk or wholesale orders are handled individually. Please contact us directly so we can review and provide a suitable solution.
Order Cancellations
Orders can be cancelled before they are shipped. Once shipped, the standard return process applies.
Special Cases
If your situation does not fall within these conditions, reach out to us. We will review and try to resolve it fairly.
Contact Us
For any questions or return requests:
Phone/WhatsApp: +234 817 058 5464
Email: kencherishfoods@gmail.com
We may update this policy when needed.